Internet again
We received an email from ICT Valle Umbra yesterday, with a letter attached saying please see the letter attached, informing us that our internet service was about to be improved, as of January 2011, and that there would be no immediate change in the cost.
Resolving not to make any sarcastic references to the error in the date, I phoned them this morning using the number which they especially gave ‘for further information’.
They eventually answered only to say, before I could ask anything, that they couldn’t answer any questions on that number and I must wait for someone to ring me.
Shortly after someone rang me – from the usual enquiry number – and explained the new conditions.
Basically, to my suspicious mind, it seems they’ve removed the guaranteed minimum connection speed and tried to disguise it with the sweetener of including insurance which will cover the sort of repair which we experienced earlier this year and paid for ourselves.
I also asked about how to terminate the service, which might be on the cards if we decide to get dongles for both of us.
No, a fax won’t do, nor will an email. We have to send a ’lettera raccommandata’ (equivalent of recorded delivery or registered post depending on the level of service chosen) to arrive at least 30 days ahead of when we wish to cancel.
“That’s a bit antique, isn’t it?” I commented.
No answer. Just a little snort.
How come they can communicate with us on important matters by means of a pdf letter within an attachment inside an email, and we can’t use their own service to communicate back?





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