
More happy bashing
Today I phoned the female doctor in Terni who does lymphedema treatment.
Speaking brightly, she booked us in for next Friday and then described the clinic’s location.
We looked on Google Maps. When the photos were taken, there wasn’t a single parking space on the one-way streets near the clinic. There is, however, a little car park right next to it.
I phoned back. Unfortunately they aren’t allowed to use the car park, but if I phone ahead (while driving) and hover outside the clinic, someone will come down and escort Clive up in the lift while I go to look for a metered space.
It suddenly hit me that we’d booked a private appointment rather than a National Health one, so I phoned a 3rd time. Still the bright voice, but as soon as I told her the situation, we went from ‘red carpet’ to ‘wipe your feet before you come in’, as Clive put it.
I phoned Terni National Health. We must book through a Pharmacy and no, they have no idea when the first appointment is.
I phoned Valtopina Pharmacy. They can’t make the appointment because, although our chit says ‘lymphedema treatment’, it has the wrong department name on it. (I’d heard ‘angiology’ as ‘oncology’ and since that didn’t make sense, our doctor had insisted on putting ‘phlebology’.)
In fact the Pharmacy weren’t sure they could make the appointment at all, seeing as it was Terni, but if I went in they would see.
The Pharmacy eventually found Terni National Health on their computer and checked the next available date for me: 26th April.
Back at home I phoned the doctor in Foligno hospital who had ratified and supposedly supported Clive’s application for intensive treatment in Germany, hoping for some advice. He couldn’t disown us fast enough.
I phoned the administrator in Perugia who had communicated the rejection of Clive’s application for the E112. He advised an appeal on the basis of waiting-time.
We’re now pursuing a possible change of family doctor as it’s imperative that we have proper advice and backing from someone who is supportive.
“And another one just flew over,” says Clive.
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