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Problematic stove

The cheapest heating fuel in these parts is wooden pellets made from reconstituted sawdust of either softwood or hardwood or a mixture.

The pellet stove

In a specially made stove, a hopper is stoked with the pellets which then drop at the required rate into a burner. An attractive orange flame can be seen through a glass window but no ashes escape and the surfaces are never too hot to touch.

When we chose our stove 4 years ago, it was about the only model that could heat a 100 square metre room and the water for a swimming pool. In fact it was too cutting edge for its own good.

It has given us a fair deal of heat over the years, but also an inordinate amount of trouble. Practically every Error Alert in the book has occurred at one time or another.

It has flooded the floor several times.

The company which manufactured the stove and, until the guarantee expired, was responsible for its defects, refuses to speak to ‘members of the public’. Requests and complaints have to be conveyed through specially contracted technicians, and for a long time they were unable to find anyone to take on the contract in the area.

When they did find someone, he ‘fixed’ the stove for us and almost as soon as he’d left, a valve ruptured and we were sprayed with evil-smelling boiling water shooting out in all directions.

The only technician who seems to understand our stove  is the one who installed it, and he lives over an hour away with travelling expenses to match.

A brand new Error Alert occurred this evening. I finally managed to reach a co-worker of our trusted technician; he guessed that the water temperature sensor has packed up.

It sounds expensive and I’m sure it will be. Meantime we have to huddle round our infra-red electric fire.

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  1. November 9, 2011 at 4:14 am

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