Our current modem

Our current modem

This is our current internet modem with lots of jolly green lights on it which means it’s working.

Unfortunately the service provider is upgrading the system, and they seem to be in total chaos about it.

In their one communication, they implied we should be sent a new modem which hasn’t arrived, and we’re now way past the proposed date of the upgrade.

It’s almost impossible to get through to them on the phone at the best of times; now it’s absolutely impossible.

I’ve camped out on the line several times now and never got anything other than avant garde music.

What’s even more annoying is that the call menu only has buttons for if you’ve received your modem but not heard from a technician about installing it, or had the modem installed and it doesn’t work, or had the modem installed and it isn’t satisfactory. (Worrying that these things are being planned for.)

There’s no choice for if you haven’t received the modem!

Now the service is going down at random times so they can do preparation work.

Clive and I are heavily internet-dependent so things are going to be hell for some time to come.

  1. gwenniesgardenworld
    November 19, 2016 at 10:47 am

    I know the experiance !! Try talking to a Phone who only gives you a number to push and the question you have is not on the list grrrrrrrr!!! There are no companies anymore who have a nice person to talk to when you have a question !!!!!!

    • November 19, 2016 at 7:10 pm

      And with all the unemployment that there is! What worries me about our Service Provider is that the new system hasn’t gone live yet (it’s due to on the 24th) and they’ve set up buttons on the call menu for reporting problems when there can’t even be any yet! I dread to think what they anticipate!

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